for Rio Linda, CA
Fast and Professional
Ken - Rio Linda, CA
I called and they had an appointment the same day. They also were able to schedule in the next day. Brad showed up was extremely friendly and very comprehensive in his review. He went over all of the options and was very straightforward. He did not hide anything and showed me pictures of everything he was recommending to be fixed and everything that had an issue that a prior company had missed.
Great service and awesome price
Ray - Rio Linda, CA
Fantastic Service, Better price.
Trent - Rio Linda, CA
Chris came out for a routine checkup, when I mentioned the ac sometimes takes two times to actually turn on. He found the capacitor for the compressor was bad, fixed it, and everything works great. He even deducted the service call from the repair to save us some money. Extremely satisfied with the experience.
Great customer service
Timothy - Rio Linda, CA
Alex was helpful in all aspects of acquiring a new system. He made it completely hassle free and i felt very comfortable and at ease dealing with him.
Ryan - Rio Linda, CA
Glenn was really nice and respectful. Answered all of my questions and explained everything thoroughly. He gave me multiple quotes as well as broke down savings
Martha - Rio Linda, CA
Customer service super nice people
Martha - Rio Linda, CA
Martha - Rio Linda, CA
Removed and dispose of old outdoor unit. Replaced new Bosch Heatpump and new filter drier. Test system operation and all checks are within spec with 31 degrees temperature split. Customer stated that it taking long to heat the home, explained that a heatpump will take a little longer than a gas furnace. Sidekick maintenance will be due in late March, will inspect system again until then. Filter been replaced this year, should be due again March of 2022.
Call technical support to receive case number for unit. Got approval from tech-support and manager to proceed with replacing outdoor unit. Informed homeowner we will call tomorrow when we receive the unit to schedule a replacement date for outdoor unit.
Upon diagnostic found possible metering device issue with Bosch system, also found system was slightly overcharged as well, recovered 1 pound of refrigerant and tested system. System is still having same issue when running in heating mode, but in cooling mode system runs OK. Could not confirm diagnosis due to technical support being off today due to holiday. Will keep original schedule date tomorrow and contact technical support to continue diagnosis. Also adjusted living room damper and back room dampers, homeowner will let us know if dampers need more Justine when we return. System is operating at this time.
Replaced inverter board and discharge sensor. Need to reschedule for 1/15/20 to replace EEV.
Performed sidekick maintenances on a Bosch Heatpump system. Washed filter, washed outdoor coil, and cleared drain lines. Temperature difference for heating was 25 degrees, cooling was 15 degrees. No usual noise occur during inspection, advised homeowner to record noises if reoccur, noises may coming from defrost operation which is normal. System maintenance is competed.
Performed sidekick visit. Completed heating and AC inspection and tune up on Goodman heat pump package unit. Replaced filter with a new one the customer provided. System is operating properly at this time. Customer has one visit left.
Upon arrival found system was giving out only 9 degrees temperature split during heating. Bosch tech support recommend replacing outdoor control board and T5 discharge sensor. Incident #INC8698265. Will need to reschedule once parts arrived and also perform sidekick maintenance and change out 20x20 Merv 13 filter.
Furnace is 34 yrs old. Dedicated horizontal carrier furnace. 32 yr old carrier condenser. Confirmed failed heat exchanger. Blower motor is leaking oil. Emergency drain pan is rusted. Ductwork is grey flex. Some runs are starting to come apart. Recommend replacing hvac due to age, operating condition/safety concerns, efficiency and r22 phaseout. Quoted system replacement options.
Upon arrival system operational. Home was at desired temperature of 77Â°. System would cycle near max temperature. Temp rise 63Â° (45-75Â°). Some build up on evaporator coil. Client stated issue would typically only happen early in the morning. And blower would run for extended period of time blowing cold air. Could not replicate issue at this time. Call back if issue continues.
Customer request sidekick maintenance upon arrival found that customer had originally scheduled appointment to address a thermostat concern since then concern has been remedied customer would like to not perform the maintenance today customer still has two sidekicks available