Certified Contactless Technician
How We Are Keeping Everyone Safe! Huft Home Services provides a vital role in maintaining the health and safety of our community. Huft Home Services will provide safe-heating-ac-service!
Providing Safe Essential Services for You and Your Family!
Huft Home Services provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your Heat, AC, or water heater is broken, we will be there to fix it.
If you need service, please call our main line for service at any hour. We have local staff handling the phones from 8 am to 4:30 pm most days and we have an after-hours answering service so that you are always speaking with a person to take care of your needs.
All field technicians and office staff are following cleaning protocols recommended by CDC and state agencies. Any team members that have a fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service Call Precautions
In most cases, we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face-to-face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks, and disinfecting work areas in the home and in our trucks after each call.
You may be asked by a technician to speak via video or FaceTime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
Our technicians will be running maintenance calls during this time. If you are scheduled already, our plan is to come at your scheduled date and time unless you call and reschedule. The assigned technician will call before coming and go over any precautions that we/you need to discuss. System maintenance is still very important and does not need to be put off for too long or ignored altogether.
Obtaining signatures for work
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team. For new system sales, we have the option of electronic signature approval via email and we will require signatures for replacement equipment.
During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. We will not be accepting checks until notified. If you do not want to give this information to a technician, you can pay via an online invoice emailed to you.
Measures we are taking for our team to be aware of
Most of our team members are working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers. All group meetings have been canceled until further notice. Technicians already work in isolation for most of the day and are not exposed to large groups during work. Face-to-face interaction between our office team members and field team members has been eliminated to the greatest extent possible.
Updates from Huft Home Services
Our plan will be worked in two-week increments unless the situation changes. Communications will be sent out via email and social media if our plan changes.
Christopher Van Dyke